Shipping policy
Digital Delivery Policy
Last updated: 18 August 2026
Olive and Mustard Learning provides digital educational resources. Our products are delivered electronically and no physical products are shipped.
How you receive your resources
Your digital resources will be made available after your purchase through our digital delivery service, Fileflare. You will receive an email containing access to your digital resources.
Downloading your resources
Our resources may be provided as PDF, PowerPoint, ZIP, video or other digital file formats, depending on the product purchased.
You are responsible for having a suitable device, software and internet connection to download and open the files.
If you have trouble accessing your download
If you have purchased a resource but cannot access, download or open your files, please contact us at:
Please include your order number and a description of the problem. We will do our best to help you access your purchased resource.
No physical delivery
Because our products are digital, there are:
- No postage or shipping charges
- No courier deliveries
- No physical items to return
Consumer rights
Nothing in this Digital Delivery Policy limits your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993.
If a digital product is faulty, does not work as described, or otherwise fails to meet applicable consumer guarantees, please contact us so that we can work with you to provide an appropriate remedy.
Contact
Olive and Mustard Learning
Email: info@oliveandmustard.store