Privacy policy
Last updated: 18 August 2026
Olive and Mustard Learning ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our educational resources, subscribe to our emails, contact us, submit a review, or otherwise interact with our store.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it with other service providers and the choices and rights available to you.
Our website and online store are operated using Shopify.
1. Personal Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
- Your name
- Email address
- Billing and payment information
- Information about the educational resources you purchase
- Your order and transaction details
- Information you provide when contacting us
- Information you voluntarily provide when submitting a product review
- Information about how you use our website, including pages viewed and interactions with our website
- Device and technical information such as your IP address, browser type and device information
- Information collected through cookies and similar technologies
We only collect information that is reasonably necessary for operating and improving our business and providing our products and services.
2. How We Collect Your Information
We may collect personal information:
- Directly from you when you purchase a product, contact us, subscribe to our emails, submit a review, or otherwise provide information to us
- Automatically when you browse or use our website through cookies and similar technologies
- Through Shopify and other service providers that help us operate our website and deliver our services
- Through advertising and marketing services, such as Meta (Facebook and Instagram), where applicable
- From service providers acting on our behalf where this is reasonably necessary to provide our products and services
Where practical, we collect personal information directly from you.
Where we receive personal information indirectly through a service provider or another source, we will take reasonable steps to ensure that you are aware of the collection and how the information will be used, where required by applicable privacy law.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Deliver digital educational resources that you purchase
- Process payments and provide order confirmations
- Provide customer support
- Communicate with you about your purchases
- Respond to enquiries or requests
- Maintain and improve our website, products and services
- Prevent fraud and protect the security of our website and customers
- Send marketing and promotional emails where you have consented to receive them
- Tell you about new books, educational resources, special offers and other Olive and Mustard Learning updates
- Understand how customers use our website and improve our advertising and marketing
- Display and manage customer reviews where you choose to submit them
- Comply with legal and regulatory obligations
We do not use your personal information for purposes unrelated to the operation of our business unless permitted or required by law or you have given us permission to do so.
4. Email Marketing
If you choose to subscribe to our mailing list, we may use your email address to send you information about:
- New Kiwi Sound Adventures books and resources
- New educational products
- Special offers and promotions
- News and updates from Olive and Mustard Learning
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or transaction, such as order confirmations, digital product delivery information or customer service communications.
5. Digital Products and File Delivery
Our educational resources are primarily provided as digital downloads.
We use third-party services, including Fileflare, to assist with the secure delivery of digital products purchased through our store.
These services may process information necessary to provide access to the digital products you have purchased.
6. Shopify
Our online store is hosted and operated using Shopify. Shopify provides the technology that allows us to operate our store, process orders, manage customer information and provide checkout and other ecommerce services.
Information you provide through our store may be processed by Shopify in accordance with Shopify's own privacy practices.
You can read Shopify's privacy policy here:
Shopify also provides merchants with privacy settings that can be used to manage cookies, customer privacy and certain data-sharing preferences.
7. Payments
Payments made through our store are processed using payment providers available through Shopify. These may include Shopify Payments, PayPal and other payment methods made available through our checkout.
We do not generally have access to your complete payment card details. Payment providers process payment information according to their own privacy policies and security requirements.
8. Facebook, Instagram and Meta Advertising
Where applicable, we may use Meta advertising services, including Facebook and Instagram advertising tools such as the Meta Pixel and/or Conversions API.
These technologies may collect information about how visitors interact with our website, such as pages viewed, products viewed, items added to a cart and purchases made.
This information may be used to measure advertising effectiveness, improve our advertising and show relevant advertisements.
Where required, we will provide appropriate privacy and cookie controls in accordance with applicable law.
You can manage certain advertising and privacy preferences through your browser, device settings and the relevant Meta services.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help the website function, remember preferences, provide security, understand website usage and support marketing and advertising.
Some cookies are necessary for the operation of our website, while others may be used for analytics, advertising or other purposes.
Depending on where you are located, you may have choices about the use of non-essential cookies and similar technologies.
10. Product Reviews
We use Judge.me, a third-party review service, to allow customers to submit reviews of our products.
If you choose to submit a review, the information you provide may be displayed publicly on our website.
Your review may include information such as your name, review content, rating, photographs or other information you choose to provide.
Please avoid including personal or sensitive information in a review that you do not want others to see.
11. When We Share Personal Information
We may share personal information with trusted service providers where this is reasonably necessary to operate our business and provide our services.
These service providers may include:
- Shopify
- Payment providers such as Shopify Payments and PayPal
- Fileflare or other digital product delivery providers
- Judge.me or other review service providers
- Email marketing providers
- Website, technology and hosting providers
- Marketing and advertising providers such as Meta
- Professional advisers where reasonably necessary
- Government agencies or other parties where required or permitted by law
We do not sell your personal information as a standalone product or database.
Where we use service providers, we take reasonable steps to ensure that your personal information is handled appropriately.
12. International Processing
Some of the organisations and service providers we use may be located outside New Zealand, or may process information in countries outside New Zealand.
This may include Shopify, payment providers, Meta, Judge.me, Fileflare, email service providers and other technology providers.
Where personal information is disclosed to an organisation outside New Zealand, we take reasonable steps to ensure that the information receives protection consistent with the requirements of the New Zealand Privacy Act 2020.
Where required, we will take appropriate steps to comply with Information Privacy Principle 12 relating to overseas disclosures.
The NZ Privacy Commissioner explains that overseas disclosures must be assessed to ensure appropriate privacy safeguards are in place.
13. Children's Privacy
Our educational resources are designed for children to use with parents, caregivers, teachers and other adults.
However, our online store and purchasing process are intended for adults, such as parents, caregivers, teachers and educational organisations.
We do not knowingly collect personal information directly from children for the purpose of purchasing products or creating customer accounts.
We encourage parents, caregivers and teachers to supervise children's use of our website and digital resources.
If you believe that a child has provided us with personal information without appropriate adult involvement, please contact us at:
so that we can consider the appropriate action.
14. Security
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
15. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide our services
- Maintain transaction and business records
- Provide customer support
- Meet legal and regulatory obligations
- Resolve disputes
- Protect our business
When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
16. Your Privacy Rights
Depending on where you live and the applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in certain circumstances
- Withdraw consent where we rely on consent to process your information
- Unsubscribe from marketing communications
- Ask questions about how we use your personal information
- Make a privacy complaint
If you would like to exercise a privacy right or ask us about your personal information, please contact our Privacy Officer using the details below.
We may need to verify your identity before responding to certain requests.
17. New Zealand Privacy Act
Olive and Mustard Learning is based in New Zealand and handles personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy principles.
We aim to:
- Collect personal information directly from the person concerned wherever reasonably practicable
- Explain why information is being collected
- Use information appropriately
- Keep information secure
- Provide individuals with appropriate access to and correction of their personal information
The Privacy Act 2020 contains the Information Privacy Principles governing the collection, use, storage and disclosure of personal information.
18. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to address your concern.
You can contact our Privacy Officer at:
Olive and Mustard Learning
Email: info@oliveandmustard.store
We will endeavour to respond to privacy enquiries and complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand or another relevant privacy regulator depending on where you live.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Olive and Mustard Learning
Privacy Officer
Email: info@oliveandmustard.store